Legal Terms and Conditions



“Tennium Spain Megatennis, Unión Temporal de Empresas, Ley 18/1982” is a company domiciled in Valencia, AVDA RAMÓN Y CAJAL 66 PLANTA BJ 46470 CATARROJA, and provided with N.I.F. U04946976.

Tennium Spain Megatennis UTE through its website offers an advance ticket sales service for the BBVA Open Internacional de Valencia Tournament, as well as certain informative content about its activities.


The use of the website attributes the condition of USER and implies acceptance of the provisions included in the general conditions at the same time the USER accesses the website

These general conditions govern solely and exclusively the use of the website by USERS who access it.

These general conditions are exposed to the USER on the website in each and every one of the pages and each time a USER enters their data in the existing forms, to be read, printed, filed and accepted via the Internet, the USER can not enter their data effectively without this acceptance has occurred.

Access to the website implies unreserved acceptance of these general conditions of use that the USER declares to understand in its entirety. The USER undertakes not to use the website and the services offered on it to carry out activities contrary to the law and to respect these general conditions at all times.

The user declares that he/she has the necessary legal capacity to act and contract on the website in accordance with the conditions below, which he/she declares to understand and accept.

The user is responsible for providing their data correctly in the purchase processes established on the website and must pay special attention to the introduction of bank and personal data.

Tennium Spain Megatennis UTE, in accordance with its privacy policy, undertakes, in the use of the data included in the file, to respect their confidentiality and to use them in accordance with the purpose of the file, as well as to comply with its obligation to save them and to adapt all measures to prevent alteration, loss, treatment or unauthorized access in accordance with the provisions of current legislation concerning the protection of personal data. The sending and forwarding of data made by the user through the web or the information he/she sends is protected. Likewise, the data supplied and stored in our databases are also protected by security systems that prevent unauthorized third parties from accessing them.


Access to minors under 14 years of age is prohibited.

In the case of hiring by minors, Tennium Spain Megatennis UTE is not responsible for the veracity and accuracy of the data filled in by the user and therefore cannot verify with absolute certainty the age of the same. For this reason, it will not assume any responsibility for persons who violate the regulations, are minors or have been previously expelled from the website.

Tennium Spain Megatennis UTE may contact the user at any time for him to prove his real age by means of a photocopy of his ID card or equivalent. Failure to respond in a timely manner may result in the blocking or cancellation of the profile. If we are aware that a child under 14 has a profile we may proceed to block or delete it.


These general contracting conditions together, where appropriate, with the particular conditions that may be established, will expressly regulate the relations arising between Tennium Spain Megatennis UTE and third-party users who contract through the website

These General Conditions have been prepared in accordance with the provisions of Law 34/2002, of services of the information society and electronic commerce, Law 7/1998 on General Conditions of Contract, Royal Decree 1906/1999 regulating the telephone or electronic contracting with general conditions in development of Article 5.3 of Law 7/1998, Law 26/1984 General for the Protection of Consumers and Users, Law 7/1996 of Retail Trade Management, and any other applicable legal provisions.

Tennium Spain Megatennis UTE may modify these General Conditions by publishing such modifications on the portal in the version published by Tennium Spain Megatennis UTE at the same time the user accesses the website.

If any clause included in these General Conditions were declared, in whole or in part, invalid or ineffective, such invalidity or ineffectiveness will affect only that provision or part thereof that is invalid or ineffective, subsisting the general conditions in everything else, taking such provision, or the part thereof that is affected, by not put.


The use of the website does not entail the obligatory registration of the USER, except if this USER wishes to proceed with the purchase of tickets for the BBVA International Open Tournament of Valencia through the website where it will be necessary to register by filling out a basic form, this subscription will be governed by the specific general conditions. The conditions of access and use of this website are strictly governed by current legislation and by the principle of good faith, and the USER undertakes to make good use of the website. All acts that violate the law, rights or interests of third parties are prohibited: right to privacy, data protection, intellectual property etc. Tennium Spain Megatennis UTE expressly prohibits the following:

– Perform actions that may produce on the website or through it by any means any kind of damage to the systems of Tennium Spain Megatennis UTE or third parties.

– Carry out without due authorization any type of advertising or commercial information directly or covertly, sending mass mailings (“spamming”) or sending large messages in order to block network servers (“mail bombing”).

Tennium Spain Megatennis UTE may at any time interrupt access to its website if it detects a use contrary to the law, good faith or these General Conditions.


The contents incorporated in this website have been elaborated and included by Tennium Spain Megatennis UTE using internal and external sources in such a way that it is only responsible for the contents elaborated internally and by itself.

Likewise, Tennium Spain Megatennis UTE is not responsible in any way for those contents, commercial activities, products and services included that may be displayed through electronic links, directly or indirectly, through the website . The presence of links on the website, unless expressly stated otherwise, is for information purposes only and in no case implies a suggestion, invitation or recommendation about them. These links do not represent any kind of relationship between Tennium Spain Megatennis UTE and the individuals or companies owning the websites that can be accessed through these links. Tennium Spain Megatennis UTE reserves the right to withdraw unilaterally and at any time the links that appear on the website.


The ticket sales service is of an onerous nature, with the USER having all the information relating to the price of each ticket available at all times on the website The information service offered through the website is free of charge.

Tennium Spain Megatennis UTE declines all responsibility when the tickets have not been purchased on the website

Admission is subject to having a complete ticket in good condition. Likewise, the ticket must be kept until the exit of the enclosure. In no case Tennium Spain Megatennis UTE will be responsible for the loss or theft of the ticket. The purchaser of the ticket assumes all responsibility in case the ticket is presented in duplicate, photocopied or forged, losing all rights to access the enclosure.

Once the ticket has been purchased, it will not be exchanged or refunded, except for reasons foreseen in the General Conditions. The impossibility of the USER to attend the BBVA International Open Valencia Tournament for reasons beyond the control of Tennium Spain Megatennis UTE or an error when making the purchase will not be valid reasons to request a refund of the amount of the tickets.

Tennium Spain Megatennis UTE reserves the right to modify the schedules and programming of the BBVA International Open Valencia Tournament due to unforeseen circumstances, not giving rise to claims or refunds.

Likewise, Tennium Spain Megatennis UTE reserves the right to relocate already sold seats in case circumstances so advise, and undertakes to relocate them to seats as similar as possible to the original ones.

Due to the fact that the BBVA Open Internacional de Valencia Tournament is played outdoors, adverse weather conditions such as rain, extreme heat or high-speed winds may cause delays in the scheduling of matches that may alter the initially planned program, without the right to a refund of any amount except for the exceptions indicated in the General Conditions. Any changes will be announced as soon as possible.

If a session suffers a delay in its start time, the holder of a ticket will not be entitled to another ticket or to a refund.

If the suspension, for any reason whatsoever, occurs after 60 minutes of play have elapsed on any of the courts of the BBVA Valencia International Open Tournament, there will be no obligation to set a new date or to reimburse the amount of the ticket.

In the event that the suspension occurs before 60 minutes have elapsed, Tennium Spain Megatennis UTE will proceed to refund the amount of the ticket, deducting the administration costs. In the event that the refund requested is for a season ticket, the proportional part of the same will be refunded, following the price scale corresponding to the tickets.

In order to receive the corresponding refund, this must be requested at the Sporting Club de Tenis facilities on the same day of the suspension, presenting in any case proof of purchase. No claims will be accepted after this date.

The refund of the amount will be made through the same method of payment used in the purchase, within two or three days after the suspended day. Tennium Spain Megatennis UTE will only reimburse the amount of the ticket, after deducting the management costs, not being responsible for any other expenses such as, by way of example and merely by way of example, hotels, travel, meals, subsistence, etc.

A ticket may not be used for advertising, commercial, promotional, gaming, contest or betting purposes, without prior, express and reliable authorization from Tennium Spain Megatennis UTE. The illegal resale of a ticket or the attempt of illegal resale constitutes sufficient cause for the seizure or cancellation of such ticket without the right to reimbursement or any other type of compensation.


Tickets are issued in accordance with the rules and regulations of Tennium Spain Megatennis UTE. Violation of any of these rules and regulations, or any other act that may cause harm, damage or injury, will entitle Tennium Spain Megatennis UTE to expel the user from the premises.

It is expressly forbidden to collect, disseminate, transmit or publish continuously, from any point of the enclosure and the courts, any result or statistical data during the course of the matches (from the beginning of the matches until their completion), whose intention is commercial, betting or gambling). Being a reason for expulsion from the premises, without excluding the adoption of appropriate legal measures.

Minors must access the Sporting Tennis Club accompanied by their parents, legal guardian or person responsible for the minor. To access the Center Court it will be essential to present the corresponding ticket or season ticket, regardless of the age of the holder. Except for Centre Court, children under 5 years of age may access the general enclosure and the rest of the courts free of charge, always accompanied by an adult and according to available capacity.

The introduction and display of banners, symbols or legends that imply incitement to violence is prohibited. It is also forbidden the introduction and sale of alcoholic beverages, narcotics, psychotropic substances, stimulants and other similar products, as well as their consumption or possession inside the courts and bleachers. It is also forbidden to enter the sports grounds under the influence of alcoholic beverages, toxic drugs, narcotics or psychotropic substances. Entry may be denied to persons who behave in a violent manner, who may cause discomfort to the public or users or may alter the normal development of the show or activity.

Tennium Spain Megatennis UTE reserves the right of admission, any person may be required to inspection and search. The entry of any object considered dangerous is not allowed, including, in addition: cans, bottles, alcoholic beverages, illegal substances, bicycles, skates, whistles, laser pointers, pets. Also, any luggage larger than a backpack and motorcycle helmets must be deposited in the cloakroom service of the Sporting Club de Tenis.

In general, the unauthorized use of photographic or recording equipment not intended for personal use is prohibited. Flash photography and the use of tripods are not allowed. The use of cell phones during the course of the matches, video cameras or laptops is also prohibited.

Once the match has started, you may only access your seat when instructed to do so by the court access control personnel. It is forbidden to invade at any time the field of play or the area around it, being a reason for expulsion from the premises, without excluding other legal measures.

Ticket holders give their consent by accessing the venue of the event or show so that their image may be recorded and subsequently reproduced for the aforementioned promotional purposes as part of the public. Sporting Club de Tenis reserves all image and intellectual property rights of the show.


Tennium Spain Megatennis UTE informs that the website own content, programming and design of the website is fully protected by copyright, being expressly prohibited any reproduction, communication, distribution and transformation of the aforementioned protected elements except with the express consent of Tennium Spain Megatennis UTE.

Tennium Spain Megatennis UTE uses external sources for the elaboration of its contents on certain occasions and also establishes links or hyperlinks to articles or information from third parties, always quoting the source. The legitimate owner of the copyright of this information may at any time request the removal of such references.

Tennium Spain Megatennis UTE reserves the right to modify, suspend, cancel or restrict the content of the website, the links or the information obtained through it, without prior notice. The latter, in no case, assumes any responsibility as a result of the incorrect use of the website that the user may carry out, both of the information and the services on it.


For the purposes of Law 15/1999, of December 13, Protection of Personal Data (LOPD), we inform you that your personal data will be included in our files whose responsible is Tennium Spain Megatennis UTE, in order to register you as a user, process the purchase of tickets, to contact you and, where appropriate, perform the management of billing, accounting and tax mandatory.

Likewise, by providing your data, you authorize Tennium Spain Megatennis UTE to contact you by electronic means, both by email and through social networks for the purposes described above, in compliance with Article 21 of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce.

Your personal data collected by Tennium Spain Megatennis UTE will be adequately protected in accordance with the provisions of Title VIII of Royal Decree 1720/2007, Royal Decree 1720/2007, of December 21, approving the Regulations for the development of Law 15/1999, of December 13, on the protection of personal data, which develops Article 9 of the Law on Protection of Personal Data.

By accepting the general conditions, you guarantee that the data and information provided by Tennium Spain Megatennis UTE through the website are yours; otherwise, you guarantee that you have the express consent and/or sufficient power of representation of the owners of such data and information for their communication to Tennium Spain Megatennis UTE, so that they can be incorporated into our files under the conditions and for the purposes indicated above.

The user guarantees that the personal data provided are true and accurate and undertakes to notify any change or modification thereof.

At any time you may exercise your rights of access, rectification, cancellation and opposition of your data by email to the address: or by writing to Valencia attaching a photocopy of your ID card or equivalent identification document, to Tennium Spain Megatennis UTE, located in Valencia, AVDA RAMÓN Y CAJAL 66 PLANTA BJ 46470 CATARROJA.


These general conditions are governed by Spanish law. The Courts of Valencia are competent to resolve any controversy or conflict arising from these general conditions, and the USER expressly waives any other jurisdiction that may correspond to him/her.